Bonyhub Return Policy

Bonyhub accepts return as per the following policy :

Returns & Refunds 

 SALE ITEMS   : Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances. This does not affect your statutory rights. 

Before you return a Bonyhub product, please take a moment to understand how our products are made. All our products are handcrafted by traditional craft persons,craftsmen,woman in rural areas resulting in each product being unique and slightly different from each other due to human involvement in process of making. 

Irregular weave or print or a stitch is part of natural process. Handloom by definition means a glorious uncertainty when it comes to uniformity.We have original handblock prints and handmade clothing.

In spite of these variables, at Bonyhub we stand behind the quality of our products and we will refund if you are not satisfied with your purchase for any reason within 14 days of delivery ! Please read below our return policies before you return any item.

How do I return something to you from the UK?

Returning an unwanted BONYHUB product?

We get it, sometimes something just doesn't work for you and you want your money back. Don't worry, as long as an item is still in its original condition, we accept returns for happily, subject to the rules below, which includes rules around Fair Use. 

RETURN POLICY

  1.  SALE ITEMS- Not Eligible for Returns : Items marked Final Sale have been heavily discounted and are not eligible for returns, exchanges or refunds, other than in exceptional circumstances. This does not affect your statutory rights.

  2. Please note that Refund will not be made against the non-returnable items like SALE ( Uk Next Day Delivery items) , unless there is a defect picture shared on email within 24 hours of order delivery date.

  3. Returns Accepted 15 Day Delivery Items - Return Charges are £5.99( Your order must be within 14 days of delivery date strictly & IF Bonyhub tags are removed from the clothing returns would not be accepted. ) Returns after 14 days of delivery date will not be processed and customer will have to pay charges to get their items back.Returns are chargeable £5.99.
  4. Store Credit  : Store Credit note can be issued against any returnable items if customer wishes to buy another size or design.
  5. Start your returns process here :  https://bonyhub.co.uk/a/returns

Few handmade items skin related items, jewelry,slimming clothing, loungerie,sale items  are non exchangeable and non refundable due to hygiene reasons.

Shipping charges will not be refunded only product prices will be refunded as per company policy.

HOW DO I RETURN IF I LIVE OUTSIDE UK ?

International Return Policy

In case, a customer refuses to accept the parcel for one of the following reason, but not limited to these: customs, taxes and/or duties, the shipping costs will not be refunded. Moreover, the customer will also be charged for the return cost of the parcel, as per the costing provided by the carrier, which may or may not be the same as outbound shipping cost.

International Returns Customer has to pay the return charges.

Restrictions

We’re unable to accept returns of the following items, for hygiene reasons:

Hosiery Incomplete returns – (not all parts are returned)Items used/damaged by customers by wear and tear.

Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will incur a return postage charge or may not be returned

    Exchanges

    We’re currently not able to offer online exchanges but you can select store credit option and reuse the voucher code to place new order for your favorite items, so simply follow all the steps to return and place a new order on-site.

    Refunds

    Please allow 7 to 10 working days from the date we receive your return for your refund to be processed. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.

    Please Note: The clothing suits Made to Order cannot be returned, hence we request all cancellation requests be reported to us within 24 hours of order placement only.

    For any queries regarding your return/refunds please email us at  customercare@bonyhub.co.uk