Bonyhub Return Policy

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Products and its condition. Once our checks are complete and satisfied, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:

• If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products at warehouse, and the funds should appear on your bank statement around 7 working days thereafter (exact timing will depend on your card issuer).
• If you paid for your order with a store credit, the value of the returned Product will be credited back to your new store credit voucher.
• If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information respectively.If its clearpay or klarna they have their own refund processing timings.

Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund , email will be sent to you accordingly.

Returns shipped after Returns Deadline 

We don't accept returns for unwanted items after the relevant returns time period of 14 days from the date of delivery . If you try to make a return, we may not the item back to you neither a refund will be processed , customers will have to bear the shipping cost to get their items back to them.

Exceptions are on non-returnable items like Kids clothing & lehangas where only store credit is issued for size exchange, unless there is a defect picture shared on email within 24 hours of order delivery date.( What is store credit - You can return the items but only receive online voucher code of that value to spend back again on our store )  other than in exceptional circumstances. This does not affect your statutory rights.This does not affect your statutory rights.

Store Credit : Store credit is a form of refund that customers can use towards future purchases at a specific store, instead of receiving a cash refund for a return or exchange. Store is valid upto 365 days from the date of purchase.

Simple Returns Process 

• All Returns from the UK are chargeable at £3.99 and trackable.
• You have 14 days from the date your order was delivered or made available for collection to return it.
• We’re paperless, so you won’t receive a returns note with your parcel – don’t worry, you won’t need one, just place your return as described below.
• All returns are subject to our Original Condition
• It takes up to 10 calendar days for a returned parcel to reach our warehouse and be processed.
• We don’t offer exchanges – all accepted returns will be refunded.
• Store Credit  : Store Credit note can be issued against any returnable items like Lehangas,kids collection, if customer wishes to buy another size or design.
• Start your returns process here :  https://bonyhub.co.uk/a/returns

All returned items will be inspected upon arrival at warehouse . If our insepction team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear or any make up stains ) and we’re unable to put it back into stock, we may not be able to accept your return and may have to ask you to pay to send it back to you.

Please note that, with the exception of any Products which are faulty under below conditions :

• Any Products returned must be sent to us within 14 days from the date of delivery.
• Returned Products should be sent back to us in their original condition, together with the original tag attached to the clothing.
• All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips or buttons ) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne any smells that could restrain us to put back the product in warehouse etc.).
• Returned Products must be unworn and unwashed.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.