Bonyhub Return Policy

Bonyhub accepts return as per the following policy :

Returns & Refunds 

HOW TO RETURN A PRODUCT IN UK & HOW MUCH DOES IT COST?
  1. We understand sometimes something just doesn't work for you and you want your money back. As long as an item is still in its original condition, we accept returns for which you may return for any reason  within 14 days from the date of delivery date.
  2. We do not provide a free returns service, and so we always recommend that you use a standard tracked delivery option, when sending parcels back from both within and outside the UK.
  3. If you return your items within the 14 day period, we’ll process a refund back to your original payment method within 14 days of receipt.Or we can provide a store credit as well within 48 hours of the receipt.
  4. Please note it is customers responsibilty to ship the items back to our warehouse by using a fully tracked delivery only . Customer will remain responsible for the items including for any loss or damage until we receive them at warehouse.

Start your returns process here :  https://bonyhub.co.uk/a/returns

  1. Repack your Products in a saleable condition .
  2. Login to our returns portal for approval. You will need your order number and email or your phone number to log in the returns portal.
  3. You will be emailed the Bonyhub Returns Form.
  4. Please complete the returns form and print it and include it with your returns parcel.
  5. Cutt off the returns address label and paste it outside of the package
  6. Once you have printed the returns form and included in your returns parcel   you're ready to post it off! Make sure you keep proof of postage with trackable service for a parcel safety !
  7.  Don’t forget to keep your proof of postage! 
  8. Please allow 14 working days from the date we receive your return for your refund to be processed to orginal payment method.
HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

It can take up to 14 days from the date of your return for your parcel to be delivered back to our warehouse and your refund processed. On receiving your return, the next step is for us to check the Products and its condition. Once our checks are complete and satisfied, we’ll refund you for the accepted Products returned unless there are any issues with the Product(s) returned as follows:

  • If you paid using a credit or debit card, we will process your refund within 14 days of us receiving the Products at warehouse, and the funds should appear on your bank statement around 14 working days thereafter (exact timing will depend on your card issuer).
  • If you paid for your order with a store credit, the value of the returned Product will be credited back to your new store credit voucher.
  • If you paid using a “buy now, pay later” service provider, we will notify the relevant service provider that you have returned your Products to us, and the relevant service provider will process your full or partial refund as applicable, in accordance with its terms and conditions. Please note that different refund processing times may apply, and you should review the applicable terms for your chosen service provider for further information respectively.If its clearpay or klarna they have their own refund processing timings.

Finally, we’ll make sure to keep you in the loop and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund , email will be sent to you accordingly.

Returns shipped after Returns Deadline 

We don't accept returns for unwanted items after the relevant returns time period of 14 days from the date of delivery . If you try to make a return, we may not the item back to you neither a refund will be processed , customers will have to bear the shipping cost to get their items back to them.

Exceptions are on non-returnable items like Kids clothing & lehangas where only store credit is issued for size exchange, unless there is a defect picture shared on email within 24 hours of order delivery date.( What is store credit - You can return the items but only receive online voucher code of that value to spend back again on our store )  other than in exceptional circumstances. This does not affect your statutory rights.This does not affect your statutory rights.

Store Credit : Store credit is a form of refund that customers can use towards future purchases at a specific store, instead of receiving a cash refund for a return or exchange. Store is valid upto 365 days from the date of purchase.

All returned items will be inspected upon arrival at warehouse . If our insepction team are unhappy with the condition an item has been returned in (e.g., tags have been removed, or there are signs of wear or any make up stains ) and we’re unable to put it back into stock, we may not be able to accept your return and may have to ask you to pay to send it back to you.

Please note that, with the exception of any Products which are faulty under below conditions :

  • Any Products returned must be sent to us within 14 days from the date of delivery.
  • Returned Products should be sent back to us in their original condition, together with the original tag attached to the clothing.
  • All Products are inspected on return. When trying on clothing, please be careful with the Product (e.g. don’t apply excessive force when pulling zips or buttons ) and don’t wear products that could mark or scent a Product (such as make-up, fake-tan, perfume, deodorant, cologne any smells that could restrain us to put back the product in warehouse etc.).
  • Returned Products must be unworn and unwashed.

We will not accept returned Products that show any signs of having been worn or washed, including where the Products are stained or otherwise marked or damaged.

If a Product is returned to us that has been worn, used, damaged, or is otherwise in an unsaleable condition, we reserve the right to refuse your refund. Alternatively, we reserve the right to reduce your refund value to reflect any reduction in the value of a Product.

Few handmade items skin related items, jewelry,slimming clothing, loungerie,sale items  are non exchangeable and non refundable due to hygiene reasons.

Shipping charges will not be refunded only product prices will be refunded as per company policy.

 

HOW DO I RETURN IF I LIVE OUTSIDE UK ?

International Return Policy

In case, a customer refuses to accept the parcel for one of the following reason, but not limited to these: customs, taxes and/or duties, the shipping costs will not be refunded. Moreover, the customer will also be charged for the return cost of the parcel, as per the costing provided by the carrier, which may or may not be the same as outbound shipping cost.

International Returns Customer has to pay the return charges.

Restrictions

We’re unable to accept returns of the following items, for hygiene reasons:

Hosiery Incomplete returns – (not all parts are returned)Items used/damaged by customers by wear and tear.

Unfortunately, if any of the above items are returned, we won’t be able to offer a refund and the items will incur a return postage charge or may not be returned

    Exchanges

    We’re currently not able to offer online exchanges but you can select store credit option and reuse the voucher code to place new order for your favorite items, so simply follow all the steps to return and place a new order on-site.

    Refunds

    Please allow 14 working days from the date we receive your return for your refund to be processed. If you’re ordering in a currency other than Pounds Sterling your refund will be issued in your local currency at your bank or card issuer’s exchange rate. Remember that unless your entire received order is faulty, we won’t be able to offer a refund on shipping costs.

    Please Note: The clothing suits Made to Order cannot be returned, hence we request all cancellation requests be reported to us within 24 hours of order placement only.

    For any queries regarding your return/refunds please email us at  enquiry@bonyhub.co.uk