To start the return process for your order, please read the Return charges below and enter your email address or phone number and the order number below.
How do I return?
- Enter your order number and email address in the fields above and click Start
- Follow the instructions and select the items you want to return
- You will get a confirmation email with the shipping guidelines once the return request is approved
What items are returnable?
You can return your items within 7 days from delivery date of your shipment.
- They must be in original condition.
- For clothing, unwashed and unworn,with no perfume,No used marks, if found the return wont be accepted and will be shipped back to customer.
- In the original packaging
Free gifts or sale items,promotional items are not returnable!
Are there any charges for return?
- Yes the return charges are £4.60 will be deducted from refund of product price.
- Original shipping charges are non-refundable
- Customers are responsible for the charges of the return shipping.
- OR alternatively If you wish to return the item using your own courier or post please feel free to email us on Hello@bonyhub.co.uk.
How soon will I get my refund?
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
- If you are approved, then your refund will be processed, and a credit will automatically be applied original method of payment, within 10 working days.