Help FAQ – BONYHUB

My Cart

Close

SALE 70% OFF + FREE SHIPPING above £12 

Help FAQ

Frequently asked questions 


ABOUT


What is Bonyhub ?
Bonyhub is  online store for all exotic,ethnic  and tribal products . We have a vast team of members invloved in process of making handmade products with love and high qulaity presentations to bring that smile on face of our customers when the they open their shipments ordered with love and packed with pamperings.


From where does Bonyhub brings the products ?
Bonyhub team travels to different parts of the world to collect the best artpiece and its best lowest value is offered to our customers. This happens as a result of cutting down the retailers and wholeslares prices and bringing the manufacturers closer to customers .


How do Bonyhub exciting Offers reach you ?
Every single day we keep adding new products to our website online store so that our customers have the pleasure of latest new arrivals and products to pick their best pieces first . We email about the new arrival of the product on twice a week basis to avoid too many in your inbox.


Each day at 10 am we have new products added on London GMT so if you log in early you can select your favorities before they run out of stock.


What if an item is Sold Out?
We try to restore your favorite stock of items but if they are purely handmade and limited or specific to some kind of seasonal or material limitations then we have to declare it as out of stock .

 

ORDERS


How can I check the status of my order?
To check the status of your order, launch the Bonyhub website on google or safari or any other browser you use and then log in to your account. Click on my orders and it will show you tracking number you can click on the tracking number and it will take you to courier website informing live information about the parcels journey up to  date.


What are the payment options at  Bonyhub ?
Bonyhub  accepts payments via  Paypal, Google Pay , Visa Debit or Credit , MasterCard Debit or Credit  and American Express.


Does Bonyhub charge sales tax?
Sales tax is added for items shipping to certain countires and rates vary depending on your county.

 

SHIPPING


When and How does Bonyhub ship products?
We ship products to you directly from the warehouse , as fast as we can. All of our products pass through our quality check assurance in our premises before we pack it and hand it over to the courier . Please make sure to have a look at our  "Shipping Info" section on the product page  to see the item's estimated arrival date .


Which places does Bonyhub ship?
Bonyhub  ships all over the world. We will ship your order via UPS, USPS, FedEx, DHL.


What are Bonyhub shipping rates?
Bonyhub charges a flat shipping rate based on the price of your order. 

RETURNS


What is Bonyhub return policy?
We have full customer centric team to understand and happily help all your queries regarding exchanges, refunds, and gift vouchers . You can always feel free to ask us anything or email us at customercare@bonyhub.co.uk

ACCOUNT


What if I forget my password?
To make it easy please click on Forget  Password field and reset via email link . If you have any trouble, please contact the Bonyhub @ . customercare@bonyhub.co.uk   email address.